Shipping charges for your order will be calculated and displayed at checkout. Delivery times are estimates and commence from the date of shipping. Delivery times are to be used as a guide only and are subject to the acceptance and approval of your order.

Shipment Confirmation & Order Tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

Customs, Duties, and Taxes

Alishba and Nabeel are not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.)


In the unlikely event that you receive a damaged or defective item, please contact our customer service team immediately for assistance. 
Please save all packaging materials and damaged goods before filing a claim.

Missing or Lost Packages

If your package is missing or lost, please contact the shipment carrier to file a claim. We are not responsible for lost or missing packages, but we will assist you in attempting to locate the package.

Returns & Exchanges

Our return and exchange policies are detailed in our Return & Exchange Policy. Please review these policies for more information on returns and exchanges.

Contact Information

For any questions or concerns about our shipping policy, please contact us at